Delivery & Returns

How much does delivery cost?

UK delivery ONLY - £5.

Worldwide - £15 (FREE on orders over £136)

How long will my items take?

Delivery will typically take 3 - 5 working days in the UK, though some items may take longer depending on stock availability.

If you have ordered some items with a short lead time and some with a long lead time, we will deliver the items with a short lead time first and then deliver the remaining items separately when they are ready.

We use delivery companies such as UPS and DPD for most items. Items will be packed to protect against damage in transit.

What about urgently required items?

If you need your order really urgently, give us a call before placing your order, and we’ll see what we can do to help. There will be an additional charge which will depend on the delivery service used.

What happens if I am not in when the items arrive?

The delivery company will leave a card explaining how to arrange delivery for another day, or to another address. If the delivery company doesn’t hear back from you they will normally try to deliver twice again, before returning your order to us. If your order is returned to us the normal delivery rate will apply for re-delivery.

What happens if my item is out of stock?

When this happens, we will contact you as soon as possible (normally within 24 hours of receiving your order) to see if you are happy to wait or arrange a refund.

Where does Richard Whittlestone Limited deliver to?

We deliver worldwide.

What about Security checks?

In order to help minimise online fraud, from time to time we carry random security checks with our customers. This may be a simple phone call before shipping an order, but on occasions we may also ask for proof of identity and proof of address.

 

What is the Richard Whittlestone Limited returns policy?

All items may be returned within 28 days of delivery. Items must be returned undamaged.

If your order arrives damaged or faulty please let us know within 48 hours of delivery. We will repair, replace, part refund, or refund your order as appropriate.

Can I cancel my order?

If you’d like to cancel your order, please let us know within one hour of ordering for a full refund. Please note our opening times are Tuesday – Saturday, 10am – 5pm.

Can I amend an existing order?

If you’d like to make changes to your order, please let us know within one hour of ordering. Please note our opening times are Tuesday – Saturday, 10am - 5pm.

How do I return an item?

Please email art@richardwhittlestone.co.uk with your Order Number and details of the items you would like to return. Please wait for confirmation from us before returning your items.

Goods are your responsibility until they reach us, so please make sure they are well packed. We recommend using a delivery service which requires a signature to ensure that you have proof of return. The cost of returning an item is at your expense.

How do I know Richard Whittlestone Limited have received my returned items?

Once we have received your returned items we will email you to let you know, and to confirm any refund due.

How long will my refund take?

Once we have processed a refund we will confirm this to you by email. The exact timing of when you receive the refund depends on your card issuer, our payment providers will pass funds back to your card issuer within 1 working day, but it will then typically take a few more days before funds are allocated by your card issuer to your account. Typically, refunds take 3-5 days.